Privacy

Avon and Bristol Law Centre (‘ABLC’) takes data protection and data security extremely seriously.  This Privacy Notice explains the types of personal data we may collect about you. It also explains how we’ll store and handle that data and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how ABLC uses your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us.

Data collection: clients

Conditions for Processing Data
We are only entitled to hold and process your data where the law allows us to.  The current law on data protection sets out a number of different reasons for which a Law Centre may collect and process your personal data.  These include:

Contractual obligations
The main purpose for our holding your data is to provide you with legal services under the agreement we have with you. This agreement is a contract between us and the law allows us to process your data for the purposes of performing a contract (or for the steps necessary to enter in to a contract).  We may also need to process your data to meet our contractual obligations to the Legal Aid Agency where you receive legal aid to fund your case or advice.

Legitimate Interests
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running the Law Centre and which does not materially impact your rights, freedom or interests.  This may include to satisfy our external quality auditors or our Regulators.

Legal compliance
If the law requires us to, we may need to collect and process your data.   For example, we can pass on details of people involved in fraud or other criminal activity.

Consent
In some situations, we can collect and process your data with your consent.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

When do we collect your data?
We normally collect your data when you provide it to us or when it is provided to us by others.  You may give us your data by email; through an online web form; over the telephone; face to face; or by post.

What sort of data do we collect?
We collect your name and contact details.  This may include asking for and keeping a copy of your passport / driving licence and proof of address.
We may gather details of your age; ethnicity; gender etc. in particular if required to do so by the Legal Aid Agency where you are in receipt of Legal Aid.  Where you have Legal Aid, we may also gather financial information from you.
We also collect and hold information about your case or legal problem.

How do we use your data?
We only use your data for the purposes of providing you with legal advice, assistance and where appropriate, representation and for reasons directly associated with those services (i.e. providing information to quality auditors; the Legal Aid Agency etc.).

How do we protect your data?
We take protecting your data very seriously.  The data you give us may be subject to Legal Professional Privilege and is often extremely sensitive and confidential.

With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.  We have clear data protection and information security policies and procedures in place (along with Regulatory and other legal obligations to keep your data safe) and these are regularly assessed as part of our Quality Standards and compliance processes.

We protect our IT system from Cyber Attack.  Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks to identify ways to further strengthen security.

How long will we keep your data?
We only keep your data for as long as is necessary for the purpose(s) for which it was provided.   Normally this is for 6 years after your case or matter ends.

This is because we are required to keep client files for that period by our Regulator and / or by the LAA.  This also protects you should you be unhappy with our services and want to complain or even sue us after your case ends.

For some cases we may decide that it is proper and appropriate to keep data for longer than 6 years, but we will notify you if we believe that your case falls into this category.

Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.  We only do this where it is necessary for providing you legal services or for the effective operation of our legal practice.

For example, we may share your data with barristers; experts; translators; costs draftsmen; secure file storage and destruction companies; auditors; the company that securely hosts our off-site cloud storage servers.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:We provide only the information they need to perform their specific services.

  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Where is your data processed?
Your data is stored and processed within the EEA.  If we ever have to share your personal data with third parties and suppliers outside the European Economic Area (EEA) we will seek your specific consent to do so.

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.

Data collection: supporters

The main purposes for our holding your data if you have donated to us or supported us in another way, are:

  • To keep a record of donations and communicate with our supporters
  • To send marketing information, where we have consent to do so
  • To claim gift aid
  • To comply with legal obligations
  • To ensure we do not send unwanted information when you have informed us you do not wish to be contacted

When do we collect your data?
We normally collect your data when you provide it to us or when it is provided to us by others.  You may give us your data by email; through an online web form; over the telephone; face to face; or by post.

What sort of data do we collect?
We collect your name, email, address and payment details. We ask for gift aid information. These are so that we can take a payment from you. We also ask if you would like to receive our newsletter.

How do we use your data?
We only use your data for the purposes of receiving donations, and to keep you up to date with our work if you consent to that.

Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.  We only do this where it is necessary for providing you services such as donation or newsletter management.

Data collection: newsletters

The main purposes for our holding your data if you have signed up to our newsletter is to send news and information via email. And also to make sure we don’t send you information if you have opted out.

When do we collect your data?
We normally collect your data when you provide it to us or when it is provided to us by others.  You may give us your data by email; through an online web form; over the telephone; face to face; or by post.

What sort of data do we collect?
We collect your name and email.

How do we use your data?
We only use your data for the purposes of sending email newsletters if you consent to that.

Who do we share your personal data with?
We sometimes share your personal data with trusted third parties, for example Mailchimp for email news management.

Data collection: ticketed events

The main purpose for our holding your data if you have signed up to an event, is to contact you about that event; and to add your name to the register for the event.

When do we collect your data?
We normally collect your data when you provide it to us or when it is provided to us by others.  You may give us your data by email; through an online web form; over the telephone; face to face; or by post.

What sort of data do we collect?
We collect your name and email.

How do we use your data?
We only use your data for the purposes of communicating about the event you have signed up for, and sending email newsletters if you consent to that.

Who do we share your personal data with?
We sometimes share your personal data with trusted third parties, for example event management software for ticketed events.

Your rights

You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • Deletion of your personal data. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • A copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.

To ask for your information, please contact the Office Manager by post, telephone or email, using the usual contact details you have for ABLC (also on the Contact page of our website). If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

The Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go to www.ico.org.uk/concerns (please note we can’t be responsible for the content of external websites)

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