Donor Charter
Your right to complain
Your support makes it possible for people to stand up for their rights with the help of the Law Centre.
Your rights as a donor are also important. We welcome your views and have a published complaints process so it is clear what steps you can take, and what you can expect of the Law Centre.
We take your comments and complaints seriously. We know that it takes time to get in touch and we appreciate the fact that you care enough to let us know when we have failed to meet the standards you expect of us.
Your rights as a donor are also important. We welcome your views and have a published complaints process so it is clear what steps you can take, and what you can expect of the Law Centre.
We take your comments and complaints seriously. We know that it takes time to get in touch and we appreciate the fact that you care enough to let us know when we have failed to meet the standards you expect of us.
Choose how you would like to get in touch
We are a small and friendly charity and we encourage you to get in touch. Please contact our Development Manager to describe your complaint or concerns.
You can contact the Development Manager by post, by email or by telephone as you prefer.
Avon & Bristol Law Centre
2 Moon Street
Bristol
BS2 8QE
Call 0117 924 8662
mail@ablc.org.uk with ‘For the attention of the Development Manager’ in the subject line.
We also offer a ‘contact us’ form on our website at www.ablc.org.uk/contact-us
You can contact the Development Manager by post, by email or by telephone as you prefer.
Avon & Bristol Law Centre
2 Moon Street
Bristol
BS2 8QE
Call 0117 924 8662
mail@ablc.org.uk with ‘For the attention of the Development Manager’ in the subject line.
We also offer a ‘contact us’ form on our website at www.ablc.org.uk/contact-us
How long will it take?
Our Development Manager will respond to you within 5 working days.
They will try to help resolve the issue promptly if possible. If it is a matter which needs further investigation then they will contact you within 5 working days and to agree a date for when an update, or resolution, will be available for you.
Our Board of Trustees will receive copies of every complaint we receive.
If our Development Manager can’t provide you with a response that is satisfactory for you, then they will pass your complaint to the charity’s most senior member of staff, the Director. The Development Manager will keep you informed of progress and timing.
If our Director’s response also fails to satisfy your complaint then it will be referred to our Board of Trustees. We sincerely hope that they will be able to resolve your complaint fully.
You are also welcome to contact the Charity Commission at any stage. Their address is
PO Box 1227
Liverpool
L69 3UG
They will try to help resolve the issue promptly if possible. If it is a matter which needs further investigation then they will contact you within 5 working days and to agree a date for when an update, or resolution, will be available for you.
Our Board of Trustees will receive copies of every complaint we receive.
If our Development Manager can’t provide you with a response that is satisfactory for you, then they will pass your complaint to the charity’s most senior member of staff, the Director. The Development Manager will keep you informed of progress and timing.
If our Director’s response also fails to satisfy your complaint then it will be referred to our Board of Trustees. We sincerely hope that they will be able to resolve your complaint fully.
You are also welcome to contact the Charity Commission at any stage. Their address is
PO Box 1227
Liverpool
L69 3UG
